Loona Software Updates Thread

İlker said:
Loona keeps doing the same thing after yesterday's update.

She doesn't listen to commands. She keeps turning upside down like in the video.
What should I do?
Click to expand...
As this happened after the software update it’s most likely a software issue and easily fixed. It looks like a calibration miscalculation on that one leg.

The only other thing it might be is a cracked potentiometer mount or cracked position sensor. The sensor might be unable to calculate the correct position reading for that leg if it’s cracked.

You used to be able to recalibrate Loona using the app. I’m currently at work but will have a look in the app when I get home to see if I can find the calibration fix in the app and reply here later today.
 
Hi Chris,

I tried to calibrate. During calibration it turns upside down and completes that way. It can't come back to the upright position. What should I do about the software? I will wait for good answers from you.
 
İlker said:
Hi Chris,

I tried to calibrate. During calibration it turns upside down and completes that way. It can't come back to the upright position. What should I do about the software? I will wait for good answers from you.
Click to expand...
It’s probably a hardware problem. If the position sensor is cracked and unable to determine the correct distance to move the leg it might behave like this.

Unless you want to try calibration again and try to keep Loona upright to see if that fixes it I would just contact Keyi by email or through the “Loona problem diagnosis” section in the app. You could also try asking the app for help using the “Help” tab on the left.

Sorry I can’t be of any further help, I’m not a technical person. Seems strange this would appear after the software update, it’s possible it could be a bug and Keyi might release a software patch for it in the coming days.

Can you use Loona ok in companion mode?

Hello Loona home screen

Hello Loona home screen


Loona problem diagnosis

Loona problem diagnosis


Submit Loona problem diagnosis

Submit Loona problem diagnosis


Loona’s serial number SN code

Loona’s serial number SN code

 
Chris said:
It’s probably a hardware problem. If the position sensor is cracked and unable to determine the correct distance to move the leg it might behave like this.

Unless you want to try calibration again and try to keep Loona upright to see if that fixes it I would just contact Keyi by email or through the “Loona problem diagnosis” section in the app. You could also try asking the app for help using the “Help” tab on the left.

Sorry I can’t be of any further help, I’m not a technical person. Seems strange this would appear after the software update, it’s possible it could be a bug and Keyi might release a software patch for it in the coming days.

Can you use Loona ok in companion mode?

Hello Loona home screen

Hello Loona home screen


Loona problem diagnosis

Loona problem diagnosis


Submit Loona problem diagnosis

Submit Loona problem diagnosis


Loona’s serial number SN code

Loona’s serial number SN code

Click to expand...

Chris said:
It’s probably a hardware problem. If the position sensor is cracked and unable to determine the correct distance to move the leg it might behave like this.

Unless you want to try calibration again and try to keep Loona upright to see if that fixes it I would just contact Keyi by email or through the “Loona problem diagnosis” section in the app. You could also try asking the app for help using the “Help” tab on the left.

Sorry I can’t be of any further help, I’m not a technical person. Seems strange this would appear after the software update, it’s possible it could be a bug and Keyi might release a software patch for it in the coming days.

Can you use Loona ok in companion mode?

Hello Loona home screen

Hello Loona home screen


Loona problem diagnosis

Loona problem diagnosis


Submit Loona problem diagnosis

Submit Loona problem diagnosis


Loona’s serial number SN code

Loona’s serial number SN code

Click to expand...
I tried the calibration again. It is not used in companion mode either. Some applications work like a dance. Some applications do not work. Thank you very much for your support
 
İlker said:
I tried the calibration again. It is not used in companion mode either. Some applications work like a dance. Some applications do not work. Thank you very much for your support
Click to expand...
It might be software related if some dances are working. Maybe try resetting Loona to factory settings? Sorry I can’t be of more help.

If you ever find out what the problem is I would be interested to know what causes this. Hope you can get Loona working normally.

How to delete your Hello Loona account data | Loona factory reset

• Delete all the data associated with your Hello Loona app account • Reset your Loona to the new factory default settings. • Change the email address associated with your Loona. Delete your account in the Hello Loona app by following these 4 easy steps: 1. Log into your Hello Loona app...
robotsaroundthehouse.com robotsaroundthehouse.com
 
Chris said:
Loona software update 1.4.26

• Loona can now recognise commands in five new languages: Portuguese, Polish, Arabic, Russian and Vietnamese.

• Loona can now remember the gameball position in multiple states, allowing for more accurate gameball tracking when the gameball disappears from Loona’s line of sight.

•Loona can now follow the owner better thanks to a new algorithm that allows Loona to adjust her movements dynamically depending on facial angles. The new algorithm also fuses the facial and humanoid form data allowing Loona to more accurately locate and follow the owner.

• New animations in chat mode with a new thinking sound.

• Loona can now recognise six new gestures: Stay still, Look behind, Look right, Handshake, Tap Tap and Kamehameha from the Dragon Ball anime series.

• Hello Loona App now has an integrated LLM that can answer user inquiries regarding Loona customer support.

Loona PetBot ChatGPT demonstration on update 1.4.26


Loona PetBot navigation on update 1.4.26


“I’m thinking”🥺

Click to expand...
Kamehameha 🤣
 
Hello Chris! Were do you get those luna update notes?
• Loona can now recognise commands in five new languages: Portuguese, Polish, Arabic, Russian and Vietnamese
Some languages were added, some not, I don't see Russian.

Do you anyway connected with Luna devs? I thing best thing they can do now is to add gpt-4 private token support. As for now most time a have lots timeout errors when interacting with Luna in GPT mode. Latest update made things better, but not appliable for use.
 
De_Santa said:
Hello Chris! Were do you get those luna update notes?
• Loona can now recognise commands in five new languages: Portuguese, Polish, Arabic, Russian and Vietnamese
Some languages were added, some not, I don't see Russian.

Do you anyway connected with Luna devs? I thing best thing they can do now is to add gpt-4 private token support. As for now most time a have lots timeout errors when interacting with Luna in GPT mode. Latest update made things better, but not appliable for use.
Click to expand...
Hi De_Santa- I found this information about the new languages in the Hello Loona app version history in the App Store. The other information appeared in the app during the update.

Hello Loona app version history

Hello Loona app version history

 
In the update, there is the Russian language, but in the app, it’s not there. Is it the same for you?IMG_7648.jpeg
 

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