Reset

[Robert]

How to do a hard reset. Stick updating

 

[Chris]

How to do a hard reset. Stick updating

Hi Robert
Do you mean resetting Loona back to the factory settings? You can do so in the app. Note the settings tab has moved to the top left beside the profile icon since I created this tutorial:

How to delete your Hello Loona account data | Loona factory reset

• Delete all the data associated with your Hello Loona app account • Reset your Loona to the new factory default settings. • Change the email address associated with your Loona. Delete your account in the Hello Loona app by following these 4 easy steps: 1. Log into your Hello Loona app...

robotsaroundthehouse.com

You can also try resetting by holding down on the power button for 2 minutes or longer. Try this while plugged into power with the USB cable and if that doesn’t work try again without the cable.

Let me know if you need help. Any photos or videos of the problem you are having with Loona might help me diagnose the problem more easily.

 

[Chris]

My Loona got stuck while updating to the latest firmware. You can find the video in the fb groups comments here:

Companion Robot Discussion Forum | Robots Around The House | Time to get Loona out of storage😂 | Facebook

Time to get Loona out of storage😂 Loona update 13/12/2023. Loona Update Summary: https://robotsaroundthehouse.com/threads/loona-software-updates-thread.38/ What's new: Badge System: Earn badges...

www.facebook.com

Is this what you are referring to? I had to try multiple times to do the long press and eventually it worked. I guess eventually the battery will run out and you might see a change when reconnecting to power.