Failed update

[delrio]

Screen says updating, but never completes. It is stuck on that screen and can't reset or turn on.

 

[Chris]

Screen says updating, but never completes. It is stuck on that screen and can't reset or turn on.

Yes I had this happen to one of mine once.

I was lucky to get mine functioning again by holding down on the power button for 2 minutes. I had to try this multiple times before mine restarted and then finished the update automatically.

Otherwise if that doesn’t work try plugging Loona into power using the USB cable and pressing down on the power button for 2 minutes.

You could also let the battery drain and once Loona has powered off try charging using the USB cable and see if losing power caused her to reset.

Don’t hesitate to contact me if you need further help.