I recently bought a used Loona as I live in NZ and they are quite rare. Expecting problems I seem to have got them. Connects up all very well but after the "adoption process" the head does not raise up and either lolls forward or backwards . You can lift it up but it wont stay up. Suggestions ideas thoughts would appreciate the help
Loona Robot new owner
- Thread starter gnfb
- Start date
- 1050
phelips
RATH Regular
That sounds frustrating. It's likely a hardware issue with the neck gear. Since it's used, something might be worn out or loose inside. A hard reset might help check online for the button combo. If that fails, you might need to open it up or find a repair guide, as official support is probably not an option.
Is the reset you are talking about the one where you hold the button on the back a full 12 seconds?
Welcome gnfb. I’m just across the pond in Australia
Sounds like the motors have failed, unfortunately this was a common issue on some earlier batches, unsure if it’s still an ongoing issue. Was your box orange or black? The orange boxes were from the early batches.
I would try to get a refund from the seller. If that’s not possible try contacting Keyi Tech and see if they will repair it under warranty. Because it was purchased used your only option for repair might be through an unofficial channel but I would either try to get a refund from the seller or repair/replacement by Keyi Tech as shipping to the US from New Zealand for repairs isn’t really viable. A member of our forums was able to get a replacement by Keyi despite purchasing second-hand, but unsure if they are still doing this as usually require the official purchase receipt- maybe see if the seller can provide you with that.
Reach out to Keyi Tech using the email at the bottom of their warranty policy here: I definitely don’t recommend anyone purchase Loona second-hand, it’s too risky.
https://keyirobot.com/pages/warranty-policy
If Keyi won’t help, contact Gary at Last Chance Loona Repairs in the United States and see what he can do. More info about Gary’s repair options below.
https://robotsaroundthehouse.com/threads/last-chance-loona-repair-“when-you-can-not-fix-it-yourself”.766/
Hope you can get this sorted. Your best option might be to just sell it as broken and buy a new replacement.
Sounds like the motors have failed, unfortunately this was a common issue on some earlier batches, unsure if it’s still an ongoing issue. Was your box orange or black? The orange boxes were from the early batches.
I would try to get a refund from the seller. If that’s not possible try contacting Keyi Tech and see if they will repair it under warranty. Because it was purchased used your only option for repair might be through an unofficial channel but I would either try to get a refund from the seller or repair/replacement by Keyi Tech as shipping to the US from New Zealand for repairs isn’t really viable. A member of our forums was able to get a replacement by Keyi despite purchasing second-hand, but unsure if they are still doing this as usually require the official purchase receipt- maybe see if the seller can provide you with that.
Reach out to Keyi Tech using the email at the bottom of their warranty policy here: I definitely don’t recommend anyone purchase Loona second-hand, it’s too risky.
https://keyirobot.com/pages/warranty-policy
If Keyi won’t help, contact Gary at Last Chance Loona Repairs in the United States and see what he can do. More info about Gary’s repair options below.
https://robotsaroundthehouse.com/threads/last-chance-loona-repair-“when-you-can-not-fix-it-yourself”.766/
Hope you can get this sorted. Your best option might be to just sell it as broken and buy a new replacement.
It’s a limited edition model that was only sold in Japan which you can no longer buy new- it’s quite rare. If Keyi replace it you may just get a generic model.
Try getting a partial refund from the seller and maybe use that money towards getting repaired. If you don’t care about it being a limited edition maybe sell and buy a new one. You could get what you paid for it despite it being broken due to its value to collectors, they sell for three times that much on eBay.
But getting it repaired by Gary might also be an option. You could even try repairing yourself but I don’t advise that if you have no experience with electronics repairs. Depends how much risk you want to take on. Good luck
Hello,
Similarly, I experienced several issues with the second-hand Loona robot I purchased. Since Keyi Tech does not have technical support in Turkey, I had no choice but to repair it myself.
First, its ears malfunctioned and started vibrating continuously. After exchanging emails with the Keyi Tech team, they kindly sent me two replacement ears free of charge. Once I installed the new ears, the issue was resolved.
Later, a few months ago, the right leg motor malfunctioned, causing Loona to completely lock up. It couldn’t move up or down and kept falling backward. To fix this, I ordered an N30 motor from AliExpress and followed the repair tutorial in the video below to replace the waist motor. Thankfully, after this repair, it has been working perfectly without any issues.
The only difference between my repair process and what was shown in the video is that I removed the gear system from the new motor and attached the original gear system from the malfunctioning motor to the new one. This way, I replaced only the faulty motor without changing the gear mechanism.
I’m not a professional in this field, but you don’t need to be one either. If you have some basic technical skills and a bit of dexterity, you can do it yourself as well.
Similarly, I experienced several issues with the second-hand Loona robot I purchased. Since Keyi Tech does not have technical support in Turkey, I had no choice but to repair it myself.
First, its ears malfunctioned and started vibrating continuously. After exchanging emails with the Keyi Tech team, they kindly sent me two replacement ears free of charge. Once I installed the new ears, the issue was resolved.
Later, a few months ago, the right leg motor malfunctioned, causing Loona to completely lock up. It couldn’t move up or down and kept falling backward. To fix this, I ordered an N30 motor from AliExpress and followed the repair tutorial in the video below to replace the waist motor. Thankfully, after this repair, it has been working perfectly without any issues.
The only difference between my repair process and what was shown in the video is that I removed the gear system from the new motor and attached the original gear system from the malfunctioning motor to the new one. This way, I replaced only the faulty motor without changing the gear mechanism.
I’m not a professional in this field, but you don’t need to be one either. If you have some basic technical skills and a bit of dexterity, you can do it yourself as well.
