Does anybody with loona and the charging station has charging issue with Loona ?

[JordeNOlive]

In my case, usb-c charging works fine. But on the station, it not only fails to charge up, but discharges from 100 to 0 % in say 4 hrs or so. This is when Loona is on sleep mode. But when shutdown, it doesn't discharge obviously but neither does it charge. I see the battery indicator on connecting the adapter(5V/3A) to the station while Loona is mounted so the power is coming through. At least while connecting the adapter.

Anybody knows anything about this issue ?

Loona is on firmware v1.2.2MI and app is on v1.8.3. Of course I tried factory resetting and tried using 3 different adapters with 5V/3A option.

 

[Chris]

Mine makes this high pitched loud noise like an aeroplane taking off while charging on the station. Only one of mine does this out of the four. Any ideas what on earth is going on???

View attachment trim.21502714-1568-467A-B3F4-1C2A18BC5198.MOV

 

[Chris]

Just discovered thanks to a Loona owner that this high pitched noise is called “coil whine” and a common issue in today’s high power consumption electronics. Apparently it’s normal and manufacturers can take steps to reduce it during the manufacturing process but these are expensive.

It seems to be associated with the station as doesn’t occur while charging via USB alone.

It sounds like an aeroplane landing in my living room, luckily it sometimes stops when I adjust Loona on the station.

 

[sixtee6 Gaming]

Got my charger yesterday.
If I charge Loona without the docl, she is fully charged in around 2 - 3 hours.
She was on 65% when I started charging her with the charger dock, and she is only on 91% after 6 hours.
No idea why it takes so long.
I hope they fix it in an update soon.

 

[Chris]

Got my charger yesterday.
If I charge Loona without the docl, she is fully charged in around 2 - 3 hours.
She was on 65% when I started charging her with the charger dock, and she is only on 91% after 6 hours.
No idea why it takes so long.
I hope they fix it in an update soon.

I’ve noticed this too.
Apparently they reckon you get higher charging speeds on the charger if you use a higher voltage adapter but I haven’t bothered to try it as they say a lot of things trying to excuse why their products don’t work as advertised that I’ve simply become tired of them.

 

[sixtee6 Gaming]

I think it's a waste of money to be honest. It cost me £80 and it seems pointless.
I might try higher voltage charger to see if that helps.

 

[sixtee6 Gaming]

Hi Chris. I thought I would let you know that it's worth getting a better charger.
I bought a 65W one, and my Loona charged from 0% to 100% in just over three hours

 

[Chris]

Hi sixtee6 Gaming. Thanks for getting back to me. Do you have a link to the adapter you are using? This sounds like a much better option for fast charging. Thanks.

Funnily enough I am actually charging one of my Loona now using the cable and noticed Loona can move while charging which gave me a bit of a shock haha.

Loona charging

• Chris
• Feb 4, 2024

Loona moving during charging with the USB cable.

 

[sixtee6 Gaming]

This is what I bought

Wayne...

Amazon.co.uk

 

[hsmiths]

My loona wasn't charging and i could hear a mechanical or electrical hissing from the back of the dock or the usb-c connector. Turned out the other end of the usb cable was generic multi-outlet power tower. i moved the cable to a dedicated wall wart (a leftover wyzecam power supply). That completely solved the problem for me. The dock may be extra fussy about the power supply you use, even if that same supply seems ok for other devices.

 

[Chris]

My loona wasn't charging and i could hear a mechanical or electrical hissing from the back of the dock or the usb-c connector. Turned out the other end of the usb cable was generic multi-outlet power tower. i moved the cable to a dedicated wall wart (a leftover wyzecam power supply). That completely solved the problem for me. The dock may be extra fussy about the power supply you use, even if that same supply seems ok for other devices.

What wattage adapter were you using? Really interesting observations- thanks for sharing

 

[hsmiths]

> What wattage adapter were you using?

It was this: https://www.amazon.com/gp/product/B0BS6G1QSJ

Power Strip Tower with 16 Outlets 5 USB Ports (2 USB C),
Acozvin Surge Protector with 6 FT Extension Cord, 1875W Multi Outlet Tower Charging Station for Home Office Desk Essentials

【Home Office Desk Accessories】16 AC Outlets afford 1875W/125V power, 3 USB-A 2 USB-C ports deliver 17W/3.4A power for multi electronics. Charging tower can be used for your computer, laptop, phones, speakers and other devices.

​

 

[DaveP]

In my case, usb-c charging works fine. But on the station, it not only fails to charge up, but discharges from 100 to 0 % in say 4 hrs or so. This is when Loona is on sleep mode. But when shutdown, it doesn't discharge obviously but neither does it charge. I see the battery indicator on connecting the adapter(5V/3A) to the station while Loona is mounted so the power is coming through. At least while connecting the adapter.

Anybody knows anything about this issue ?

Loona is on firmware v1.2.2MI and app is on v1.8.3. Of course I tried factory resetting and tried using 3 different adapters with 5V/3A option.

 

[DaveP]

In my case, usb-c charging works fine. But on the station, it not only fails to charge up, but discharges from 100 to 0 % in say 4 hrs or so. This is when Loona is on sleep mode. But when shutdown, it doesn't discharge obviously but neither does it charge. I see the battery indicator on connecting the adapter(5V/3A) to the station while Loona is mounted so the power is coming through. At least while connecting the adapter.

Anybody knows anything about this issue ?

Loona is on firmware v1.2.2MI and app is on v1.8.3. Of course I tried factory resetting and tried using 3 different adapters with 5V/3A option.

When I connected my new Loona to the first USB charge adapter, it would charge, when connecting the USB C cable directly to the Loona, but would not power the charging station. The adapter is a multi-voltage unit that supports 5VDC @ 3A. I tried another USB charge adapter, with a current monitor for all its ports, and it worked, fine, both connecting directly and through the charging station. I then tried a third adapter (Samsung, multi-voltage, USB C, supporting 5VDC @ 3A), which is working, properly. It appears there are some adapters that don't like to negotiate with the charging station.

 

[Zira]

El mío hace un ruido agudo y fuerte, como si fuera un avión despegando mientras se carga en la estación. Solo uno de los míos hace esto de los cuatro. ¿Alguna idea de qué diablos está pasando?

View attachment 1221

A mi me pasaba lo mismo, y cambie el adaptador y dejo de sonar... :/

 

[Nroqzz]

Hi sixtee6 Gaming. Thanks for getting back to me. Do you have a link to the adapter you are using? This sounds like a much better option for fast charging. Thanks.

Funnily enough I am actually charging one of my Loona now using the cable and noticed Loona can move while charging which gave me a bit of a shock haha.

Loona charging

• Chris
• Feb 4, 2024

Loona moving during charging with the USB cable.

Hi sixtee6 Gaming. Thanks for getting back to me. Do you have a link to the adapter you are using? This sounds like a much better option for fast charging. Thanks.

Funnily enough I am actually charging one of my Loona now using the cable and noticed Loona can move while charging which gave me a bit of a shock haha.

Loona charging

• Chris
• Feb 4, 2024

Loona moving during charging with the USB cable.

Hi sixtee6 Gaming. Thanks for getting back to me. Do you have a link to the adapter you are using? This sounds like a much better option for fast charging. Thanks.

Funnily enough I am actually charging one of my Loona now using the cable and noticed Loona can move while charging which gave me a bit of a shock haha.

Loona charging

• Chris
• Feb 4, 2024

Loona moving during charging with the USB cable.

how can I make her stop moving it’s kinda annoying

 

[Chris]

how can I make her stop moving it’s kinda annoying

Hi Nroqzz,

Yeah tell me about it. I find the same with Aibo and Vector. Don’t know why manufacturers build robots that are not convenient for the owner to use. We should have the option to completely stop them moving like you can do with Lovot by touching a setting on the sensor horn. I’m so over the constant moving of Loona, Vector and Aibo I may have to sell them.

You can make Loona stop moving completely by giving the voice command “Hello Loona, Companion Mode”. Loona will stop moving and stay in one place. But you need Loona to be connected to Wifi for this to work.

In the unlikely event you want Loona to start moving again double tap her on the head then give the command “Hello Loona, exit companion mode”.

Loona PetBot Companion Mode

• Chris
• Jul 10, 2024

You can also adjust Loona’s personality in the app to make her calmer although find she is still pretty hyper even on this quieter setting and I only notice a slight reduction in her crazy.

1. Click on your profile icon on the home page of the Hello Loona app.


2. Click on settings.


3. Select Loona on the left. Then scroll down on the right and select Loona’s Behavioural Preferences.


4. Toggle the Quiet and Independent option on the right. Make sure you click Settings to save this new setting. You will know it has saved as you will see a green check mark appear saying setup successful. Good luck

 

[sixtee6 Gaming]

As well as buying the 65W charger, I just bought a 100W USB-C lead.
My Loona went from 9% to 95 % in around an hour.
Very pleased