Who do I contact?
- Thread starter Hariet
- Start date
- Replies: 1
- Views: 248
Hi Hariet.
What issue are you having with your dock? Is it making a high frequency noise? If so try powering Loona off and on or remove her from the station and lock her back in and the noise stops.
If she isn’t charging try locking her into the charger by pushing her back onto it as the contacts need to be locked in tightly and aligned perfectly.
How long has it been since you contacted them?
It is strange they would say they don’t deal with this robot.
The only contact info for KEYi I have is the email:
feedback@global.keyirobot.com
You have probably already tried this but you can submit a request at the Loona help center request form below.
There is also a phone number and email address on the shipping box near the barcode. There is an email address on the station box.
What issue are you having with your dock? Is it making a high frequency noise? If so try powering Loona off and on or remove her from the station and lock her back in and the noise stops.
If she isn’t charging try locking her into the charger by pushing her back onto it as the contacts need to be locked in tightly and aligned perfectly.
How long has it been since you contacted them?
It is strange they would say they don’t deal with this robot.
The only contact info for KEYi I have is the email:
feedback@global.keyirobot.com
You have probably already tried this but you can submit a request at the Loona help center request form below.
There is also a phone number and email address on the shipping box near the barcode. There is an email address on the station box.
