Loona will not switch on

[Jason]

Having trouble will loona turning on battery is full charged but will not power up loona has had very little use used 2 times and was being hard to use so though would get it going and do a software update but will not turn on so I can when charging display and ear tips flash on and off and then says battery full but no luck

 

[dergonfruit]

When she’s off the charger, have you tried holding the power button to see if she boots? What happens when you say “hello Loona”?

 

[Jaspn]

When she’s off the charger, have you tried holding the power button to see if she boots? What happens when you say “hello Loona”?

No screen turns on unless on charger when un plugged can hold power button on for 30 sec or more and nothing if I say hello loona also nothing

 

[Chris]

I have read people have had success plugging Loona into the cable and pressing the power button for 2 minutes and it will cause her to power on.

I found this article that seems to describe some of the ‘symptoms’ you mentioned. Let us know if you find a fix.

https://keyitech.zendesk.com/hc/en-us/articles/10063086068509--What-can-I-do-if-I-haven-t-used-my-Loona-for-a-few-weeks-and-she-won-t-charge-or-turn-on-