Loona making a grinding noise- waist motor fix

Chris

Admin
Staff member
Problem: Loud grinding noise coming from Loona’s robotic legs.

It can be caused by either of the following things:

Loona motor grinding noise cause #1.
The gear on the central peg might have moved out of place due to vibrations from Loona’s movements and has slipped, causing the gear on the central peg to skip over the moving gear components and that explains the loud grinding noise.

Solution: Gently hammer the central peg back into place.

Loona motor grinding noise cause #2. Central pin has a groove that erodes over time and snaps.

Solution: Replacement with new motor gearbox.

Loona motor grinding noise cause #3.
Gears breaking due to teeth snapping. Small gears unable to bear the heavy loads placed on them.

Solution: Replacement with new motor gearbox.

Loona motor grinding noise cause #4.
The black plastic mount inside the leg has broken; the screws exert excessive pressure on the black plastic mount and it has broken causing the motor and gears to move out of position.

Solution: Replacement of black plastic mount with 3D printed part.

Black Mount Part Source: Pending. Note this 3D printed part needs to be slightly modified to fit Loona’s specifications.

⚙️Motor Gearbox Specifications for Loona PetBot Robot:

• N20 12v 60rpm motor gearbox.

•Requires a 104 capacitor.

•Voltage
: 12v

•Revolutions Per Minute: 60rpm


Unofficial Motor Gearbox Modification Tips:

•The D post needs to be filed. The 10mm shaft is not D shaped so requires filing.

• Threading the post may not work. The tip is threaded, so any part requires a die to put the thread on.

•Try drilling a 1/16 hole and using a finishing nail to retain the gear or try installing it using a set collar.

•You can try installing it using a set collar. You will need to file the gearbox to fit and it also involves cutting the plastic housing.

•The replacement gearbox won’t fit the mounted motor. You have to replace the entire motor gearbox with a new one.

•Be careful when navigating the cables of the waist motor assembly. Be aware of the potentiometer/position switch/end-of-stroke switch.

Compatibility: New gearbox might not fit onto the existing mounted motor; it is suggested to replace the existing motor with a new motor gearbox.

Tip: Insulate any cables in the leg mechanism with protective cable covers to prevent cables near waist motor from being damaged by the black mount or gears.

Selection tip: Ensure the motor gearbox has the same predisposition as the existing central peg/screw.


⚠️This is a complex repair and is undertaken at your own risk. Seek the advice of an experienced electronics repair technician in your local area and have them perform the repair for you if possible.

❓Design flaw? It’s worth noting replacement gear boxes either official or unofficial always fail.

Prevention: Suggest only using Loona in companion mode until KEYi come up with a permanent fix for this.

Disclaimer: Clearly I’m not a technical person and have yet to learn the correct terminology and without photographs a lot of this information is redundant. If any of my Loona develop this issue I will order replacement motors and attempt the repair, providing photographs to match the dialogue.
 
Found this tutorial for a Loona leg fix that shows the step by step disassembly process; although I wouldn’t recommend gluing anything. This fix seems to be for the clear plastic housing that holds the motors and is prone to cracking. But eventually the gear teeth will break or the gears will slip out of the mechanism so this is a temporary fix at best.

Safer to wait for a permanent long term solution from Keyi or the community. Or just do what I do and use Loona in companion mode only.
 
can one order a new gear box?
Apologies for the sarcastic reply. It seems Keyi does now offer a full replacement. You can apply for a replacement by sending an email along with your Pledge Box ID and/or Kickstarter/ Indiegogo number to feedback@global.keyirobot.com

It does take them a while to process your request but Loona owners are reporting receiving the new hardware as seen here:

If you decide to repair yourself and purchase the motors you can find tips on the motor specifications for the waist here:

Along with a redesigned waist motor gear box housing here:
 
can one order a new gear box?
These might work but the effort required to alter them so they fit inside Loona’s leg is enormous- I don’t recommend performing this repair yourself.
You should seek the help of a professional electronics repair technician or send your Loona back to Keyi for repairs as there is an electrical risk associated with replacing mechanical components that feed into the controls on an electrical board and who knows what the outcome may be. It’s not worth the risk to yourself and your family attempting this repair yourself.
I advise against all DIY Loona repairs.
 
Problem: Loud grinding noise coming from Loona’s robotic legs.

It can be caused by either of the following things:

Loona motor grinding noise cause #1.
The gear on the central peg might have moved out of place due to vibrations from Loona’s movements and has slipped, causing the gear on the central peg to skip over the moving gear components and that explains the loud grinding noise.

Solution: Gently hammer the central peg back into place.

Loona motor grinding noise cause #2. Central pin has a groove that erodes over time and snaps.

Solution: Replacement with new motor gearbox.

Loona motor grinding noise cause #3.
Gears breaking due to teeth snapping. Small gears unable to bear the heavy loads placed on them.

Solution: Replacement with new motor gearbox.

Loona motor grinding noise cause #4.
The black plastic mount inside the leg has broken; the screws exert excessive pressure on the black plastic mount and it has broken causing the motor and gears to move out of position.

Solution: Replacement of black plastic mount with 3D printed part.

Black Mount Part Source: Pending. Note this 3D printed part needs to be slightly modified to fit Loona’s specifications.

⚙️Motor Gearbox Specifications for Loona PetBot Robot:

• N20 12v 60rpm motor gearbox.

•Requires a 104 capacitor.

•Voltage
: 12v

•Revolutions Per Minute: 60rpm


Unofficial Motor Gearbox Modification Tips:

•The D post needs to be filed. The 10mm shaft is not D shaped so requires filing.

• Threading the post may not work. The tip is threaded, so any part requires a die to put the thread on.

•Try drilling a 1/16 hole and using a finishing nail to retain the gear or try installing it using a set collar.

•You can try installing it using a set collar. You will need to file the gearbox to fit and it also involves cutting the plastic housing.

•The replacement gearbox won’t fit the mounted motor. You have to replace the entire motor gearbox with a new one.

•Be careful when navigating the cables of the waist motor assembly. Be aware of the potentiometer/position switch/end-of-stroke switch.

Compatibility: New gearbox might not fit onto the existing mounted motor; it is suggested to replace the existing motor with a new motor gearbox.

Tip: Insulate any cables in the leg mechanism with protective cable covers to prevent cables near waist motor from being damaged by the black mount or gears.

Selection tip: Ensure the motor gearbox has the same predisposition as the existing central peg/screw.


⚠️This is a complex repair and is undertaken at your own risk. Seek the advice of an experienced electronics repair technician in your local area and have them perform the repair for you if possible.

❓Design flaw? It’s worth noting replacement gear boxes either official or unofficial always fail.

Prevention: Suggest only using Loona in companion mode until KEYi come up with a permanent fix for this.

Disclaimer: Clearly I’m not a technical person and have yet to learn the correct terminology and without photographs a lot of this information is redundant. If any of my Loona develop this issue I will order replacement motors and attempt the repair, providing photographs to match the dialogue.
My loona's legs both stops working :( I open the legs and both white plastic gears are popped out. Anyone know how to put them back so they stay in ? Try to put them in but keeps falling out. Is it a fabric fault or just bad tinkering ?
 

I found this video of someone in a similar situation repairing their Loona and somehow managing to get the white gears back in.

Personally I think DIY repairs are dangerous and risky and I don’t recommend them.

The gears falling out seems to happen with the old Kickstarter hardware. Did yours come from Kickstarter in an orange box or did you purchase it recently in a black box? Any photographs of the breakage might help me determine the extent of your problem. I do know it’s possible to push the white gears back in place by gently hammering them in and have them stay in place if you use Loona lightly in companion mode only. Otherwise they are prone to pop back out.

Try contacting the manufacturer Keyi Tech to see if they can help at this address: jiangnan@keyirobot.com

You could also try finding a local makerspace that specialises in electronics rapid prototyping and repair to see if they can help. Details of what to look for can be found here:
 

I found this video of someone in a similar situation repairing their Loona and somehow managing to get the white gears back in.

Personally I think DIY repairs are dangerous and risky and I don’t recommend them.

The gears falling out seems to happen with the old Kickstarter hardware. Did yours come from Kickstarter in an orange box or did you purchase it recently in a black box? Any photographs of the breakage might help me determine the extent of your problem. I do know it’s possible to push the white gears back in place by gently hammering them in and have them stay in place if you use Loona lightly in companion mode only. Otherwise they are prone to pop back out.

Try contacting the manufacturer Keyi Tech to see if they can help at this address: jiangnan@keyirobot.com

You could also try finding a local makerspace that specialises in electronics rapid prototyping and repair to see if they can help. Details of what to look for can be found here:
Yeah its the same isseu, but the video doesnt explain how to fix the gear. I tear down the whole motor part, put the gear back in but the gear is wobbly not steady if you know what I mean. anow on both legs btw
 
Are there any teeth missing on the gears?

Is the clear plastic housing cracked?

If you could provide a photo of the gear mechanism I might be able to help pin point the problem. Or maybe someone with more technical experience might be able to come up with a solution for you.

Someone created a 3D printed structure that was created as a solution to stop the gear popping out. But I haven’t tried printing it so am unsure how well it works.
You can find the link to the print file here:

I haven’t heard of anyone successfully repairing this issue long term. I would contact Keyi Tech and see what they say.

If you get time to post an update I would be interested in hearing if you manage to resolve this issue or not.
 
Are there any teeth missing on the gears?

Is the clear plastic housing cracked?

If you could provide a photo of the gear mechanism I might be able to help pin point the problem. Or maybe someone with more technical experience might be able to come up with a solution for you.

Someone created a 3D printed structure that was created as a solution to stop the gear popping out. But I haven’t tried printing it so am unsure how well it works.
You can find the link to the print file here:

I haven’t heard of anyone successfully repairing this issue long term. I would contact Keyi Tech and see what they say.

If you get time to post an update I would be interested in hearing if you manage to resolve this issue or not.
I just teardown loonas leg till the servo. You can get the little gear house of the servo by unscrew it. Then you have to line up the 2 gears underneath eachoter and then press the white hear in firmly ( or use a little hammer ) Apply some grease allong the way. Now its firmly stuck and the leg is using the gears again. ( I have to solder a little wire from the leg stabilizer because i was to enthousiastic lol. Anyone how to place back the charger thingie ?
 

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I just teardown loonas leg till the servo. You can get the little gear house of the servo by unscrew it. Then you have to line up the 2 gears underneath eachoter and then press the white hear in firmly ( or use a little hammer ) Apply some grease allong the way. Now its firmly stuck and the leg is using the gears again. ( I have to solder a little wire from the leg stabilizer because i was to enthousiastic lol. Anyone how to place back the charger thingie ?
Thanks for providing photos- the gear looks great with no breaks.

Are you having difficulty reassembling the leg charging contact?
 
Found this tutorial for a Loona leg fix that shows the step by step disassembly process; although I wouldn’t recommend gluing anything. This fix seems to be for the clear plastic housing that holds the motors and is prone to cracking. But eventually the gear teeth will break or the gears will slip out of the mechanism so this is a temporary fix at best.

Safer to wait for a permanent long term solution from Keyi or the community. Or just do what I do and use Loona in companion mode only.
Thanks for sharing info. Actually the plastic housing was fixed reliable. If you use glue carefully - it will be harder than original.
Other problem- today i have broked another legs white smaller gear- it "jumped" out of the gear mechanism. That becomes a big problem ! Sure big problem, because to put it back was an easy hammer work, but i have lost a small metalik gears shaft, so the gear becomes unstabile.. i assebled somehow, but in the future planning to search for spare whole mechanism :(
Too sensitive toy...
 
Thanks for sharing info. Actually the plastic housing was fixed reliable. If you use glue carefully - it will be harder than original.
Other problem- today i have broked another legs white smaller gear- it "jumped" out of the gear mechanism. That becomes a big problem ! Sure big problem, because to put it back was an easy hammer work, but i have lost a small metalik gears shaft, so the gear becomes unstabile.. i assebled somehow, but in the future planning to search for spare whole mechanism :(
Too sensitive toy...
Great news the plastic housing can be fixed using your method!

If you get time to post a tutorial on how to fix/replace the whole mechanism I would be very interested to see how it is done as I don’t think anybody has provided a tutorial on how to do this yet. Thanks for the update🙂
 
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