Loonas can't hold her head. Where should I go to fix it?

[adira]

My Loona can't hold her head she is functioning well but can't hold her head where can I go to fix her anyone can give the address of repairing center for her

 

[Chris]

My Loona can't hold her head she is functioning well but can't hold her head where can I go to fix her anyone can give the address of repairing center for her

adira I’m sorry to hear about the issue with your Loona’s head. It may be related to the waist motor.

If you bought Loona new from Keyi or Amazon, you should be eligible for warranty repairs. Reach out to Keyi Tech using the email at the bottom of their warranty policy here:

https://keyirobot.com/pages/warranty-policy

If you purchased Loona second-hand, contact Gary at Last Chance Loona Repairs in the United States and see what he can do. More info about Gary’s repair options below.

https://robotsaroundthehouse.com/threads/last-chance-loona-repair-“when-you-can-not-fix-it-yourself”.766/

Hope you can get this sorted and have Loona back to normal soon.

 

[phelips]

Contact Loona's official support through KEYi Technology's website for the nearest repair center. They will provide assistance.