Wonder if GrooveX will start manufacturing their Lovot clothing in Japan after this incident
“2024年6月18日 GROOVE X株式会社式会社About delivery delay and refund of some products due to LOVOT Web store logistics accident
We would like to thank you for your continued patronage.2024年6月14日 12:00-15:00 We discovered that some of the clothes and goods ordered at LOVOT Web Store were accidentally discarded due to a human error in the warehouse of the product sender.
We sincerely apologize for any inconvenience this may cause.We are taking steps to address this issue as follows.
Please note that LOVOT Concierge will contact you by 6/19, so we apologize for the inconvenience, but thank you for your confirmation.1 If the item you ordered is in stock We are arranging shipping again for the item that is in stock, but it will be about 2 days from the original shipping schedule.
We are very sorry for the delay.We apologize for the inconvenience, but we ask that you wait for a while now until you arrive. In addition, we have already sent a shipment completion email, but there is a change in the delivery method and inquiry number that you contacted. For new shipping methods, contact numbers, etc., please check the email that will be delivered from the LOVOT web store once the shipment is ready.2 If the item you ordered is not in stock We are rapidly reproducing the item that is not in stock, but it is expected to take about 2 and a half months to arrive.We will refund to your credit card at the time of your order.You can also choose to pre-order (ship upon arrival) or cancel your order for the same item.You can also enjoy a meal at the restaurant. Please check the contact details from LOVOT Concierge for refund procedures, pre・order/order cancellation etc.We apologize again for the inconvenience and worry that we have caused to our customers.It's a great way to make your life easier.
In the future, we will work together with our partner companies to investigate the cause and prevent recurrence so that such incidents do not occurIt will be.We look forward to your continued support.”
Source: https://files.microcms-assets.io/as...VOTウェブストア物流事故にともなう一部商品の発送遅延と返金について_240618.pdf