A Sustainable After-Service Repair Site Created with Colleagues
Nobuya Shimazaki joined GROOVE X in July 2021 and belongs to the after-service team, where he is in charge of improving the efficiency and quality of LOVOT repairs.
From Zero Expertise to a Career Change
After graduating from university, Shimazaki worked at a home center and later transferred to a factory that handled electronic appliances. This marked the beginning of his career in electronics and electrical equipment. Although he majored in business administration in university and had no experience in engineering, he learned everything through work.
A Turning Point in Career
Shimazaki discovered LOVOT while watching the news during the COVID-19 pandemic. He thought it would be interesting to work for a company that developed such innovative products. Around the same time, a recruitment agent introduced him to GROOVE X. The company was in the process of establishing its after-service system, and Shimazaki was hired as the first member of the after-service team.
Improving Workflow and Quality
Since joining GROOVE X, Shimazaki has been dedicated to after-service and has worked on improving workflows and quality. GROOVE X collaborates with partner companies for after-service and repair, with multiple locations. Shimazaki works at the location with the highest volume, and his tasks include desk work and on-site visits.
The Importance of After-Service
Shimazaki believes that after-service is crucial for any product, including LOVOT. He thinks that neglecting after-service can lead to a product's demise. For LOVOT, high-quality after-service is essential for its longevity.
Challenges and Achievements
GROOVE X's after-service has made significant progress in the past five years. Shimazaki and his team have tackled various challenges, including adapting to new models and increasing repair efficiency. Although he cannot share specific data, he mentions that they have successfully reduced repair times over the past year.
A Rewarding Job
Shimazaki finds after-service rewarding because it involves collaboration with many stakeholders. He works closely with colleagues from GROOVE X and partner companies, and appreciates the sense of camaraderie. He also values the immediate results of his work, as improvements in efficiency and quality are quickly noticeable.
Future Goals and Recruitment
Shimazaki aims to further improve after-service and repair efficiency. He welcomes new team members who share his passion for after-service and repair. The ideal candidate would have experience in after-service, repair, or related fields, and be willing to take on new challenges.
The article concludes with Shimazaki's enthusiasm for his job and his invitation to like-minded individuals to join the GROOVE X team.
Source:
https://note.com/groove_x/n/nc961d9c60ed6