Menu
Forums
New posts
Search forums
What's new
New posts
New media
New media comments
New resources
New profile posts
Latest activity
Media
New media
New comments
Search media
Resources
Latest reviews
Search resources
Members
Current visitors
New profile posts
Search profile posts
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Forums
Companion Robot Discussion Forums
Loona PetBot by KEYi Tech
Loona's lights are on but she will not respond or power off
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="Chris" data-source="post: 725" data-attributes="member: 1"><p>Hi James. Can you upload a video of the problem? I haven’t heard of this before.</p><p></p><p>Is this the first time you have used Loona in a while? Are the ear lights flashing and making a “ping ping” noise? </p><p></p><p>If so it could be the battery protection mechanism has kicked in to stop the battery completely discharging. Plug Loona into the wall using the USB power cable and turn the socket on and press her power button down for two minutes. </p><p></p><p>This should turn the battery protection mechanism off and allow Loona to continue functioning normally. I would change overnight and once a month from then on to avoid this in future.</p><p></p><p>If this doesn’t help you could try allowing the battery to run down and see if Loona is ok after being charged and rebooted.</p><p></p><p>If you decide to post footage of the issue you can find a guide on how to do so here:</p><p>[URL unfurl="true"]https://robotsaroundthehouse.com/threads/guide-to-posting-images-on-the-forum-editing-posts-dark-mode.10/[/URL]</p><p></p><p>I got this information about the battery protection mechanism from here:</p><p>[URL unfurl="true"]https://keyitech.zendesk.com/hc/en-us/articles/10063086068509--What-can-I-do-if-I-haven-t-used-my-Loona-for-a-few-weeks-and-she-won-t-charge-or-turn-on-[/URL]</p><p></p><p>Feel free to update us as I’m interested to know what the issue may be and if you manage to find a fix.</p></blockquote><p></p>
[QUOTE="Chris, post: 725, member: 1"] Hi James. Can you upload a video of the problem? I haven’t heard of this before. Is this the first time you have used Loona in a while? Are the ear lights flashing and making a “ping ping” noise? If so it could be the battery protection mechanism has kicked in to stop the battery completely discharging. Plug Loona into the wall using the USB power cable and turn the socket on and press her power button down for two minutes. This should turn the battery protection mechanism off and allow Loona to continue functioning normally. I would change overnight and once a month from then on to avoid this in future. If this doesn’t help you could try allowing the battery to run down and see if Loona is ok after being charged and rebooted. If you decide to post footage of the issue you can find a guide on how to do so here: [URL unfurl="true"]https://robotsaroundthehouse.com/threads/guide-to-posting-images-on-the-forum-editing-posts-dark-mode.10/[/URL] I got this information about the battery protection mechanism from here: [URL unfurl="true"]https://keyitech.zendesk.com/hc/en-us/articles/10063086068509--What-can-I-do-if-I-haven-t-used-my-Loona-for-a-few-weeks-and-she-won-t-charge-or-turn-on-[/URL] Feel free to update us as I’m interested to know what the issue may be and if you manage to find a fix. [/QUOTE]
Insert quotes…
Name
Verification
Post reply
Forums
Companion Robot Discussion Forums
Loona PetBot by KEYi Tech
Loona's lights are on but she will not respond or power off
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.
Accept
Learn more…
Top