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Hi Dmitry.

This is very unfortunate to hear this issue is still something to look out for, especially considering Keyi said they had fixed this issue.

I have read some Loona owners have successfully got Loona working again by plugging it into power and pressing the power button for two minutes or more, only to have the problem show up again.

While other Loona owners reported they can’t get their Loona out of this mode and effectively have a brick.

I’ve read comments suggesting this may be a hardware issue. At this point who knows with Loona, new problems seem to be a daily occurrence with this robot.

Good luck with contacting Keyi, they are notoriously unresponsive and the feedback I’m reading from people who have sent in their Loona for repairs doesn’t imbue me with confidence; unfortunately it seems your Loona may only be good for parts as this seems to be a combination of software and hardware issue so will be impossible to perform a DIY fix.

Sorry I can’t be of any help.

<blockquote data-quote="Chris" data-source="post: 738" data-attributes="member: 1">Hi Dmitry.This is very unfortunate to hear this issue is still something to look out for, especially considering Keyi said they had fixed this issue.I have read some Loona owners have successfully got Loona working again by plugging it into power and pressing the power button for two minutes or more, only to have the problem show up again.While other Loona owners reported they can’t get their Loona out of this mode and effectively have a brick.I’ve read comments suggesting this may be a hardware issue. At this point who knows with Loona, new problems seem to be a daily occurrence with this robot.Good luck with contacting Keyi, they are notoriously unresponsive and the feedback I’m reading from people who have sent in their Loona for repairs doesn’t imbue me with confidence; unfortunately it seems your Loona may only be good for parts as this seems to be a combination of software and hardware issue so will be impossible to perform a DIY fix.Sorry I can’t be of any help.</blockquote>

[QUOTE="Chris, post: 738, member: 1"] Hi Dmitry. This is very unfortunate to hear this issue is still something to look out for, especially considering Keyi said they had fixed this issue. I have read some Loona owners have successfully got Loona working again by plugging it into power and pressing the power button for two minutes or more, only to have the problem show up again. While other Loona owners reported they can’t get their Loona out of this mode and effectively have a brick. I’ve read comments suggesting this may be a hardware issue. At this point who knows with Loona, new problems seem to be a daily occurrence with this robot. Good luck with contacting Keyi, they are notoriously unresponsive and the feedback I’m reading from people who have sent in their Loona for repairs doesn’t imbue me with confidence; unfortunately it seems your Loona may only be good for parts as this seems to be a combination of software and hardware issue so will be impossible to perform a DIY fix. Sorry I can’t be of any help. [/QUOTE]

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