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Companion Robot Discussion Forums
Loona PetBot by KEYi Tech
Loona Shipping Update + Warehouse Floods
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<blockquote data-quote="Chris" data-source="post: 185" data-attributes="member: 1"><p>KEYi Tech sent this e-mail about shipping updates to Kickstarter backers on April 2nd:</p><p></p><p></p><p>Source:</p><p>[URL unfurl="true"]https://www.kickstarter.com/projects/keyitechnology/meet-loona-the-petbot-you-will-fall-in-love/posts/3773440?ref=ksr_email_backer_project_update_registered_users[/URL]</p><p></p><p>On April 4th Indiegogo backers were informed orders will be delayed due to a warehouse flood:</p><p></p><p></p><p>Source:</p><p>[URL unfurl="true"]https://www.indiegogo.com/projects/petbot-loona-a-pet-robot-friend-with-chatgpt#/updates/all[/URL]</p><p></p><p>I think this is the take home message:</p><p></p><p><strong>We are still a team of mostly product developers, it is difficult for us to manage customer service on multiple platforms.</strong></p><p></p><p>There has been so much incredibly unjustified negativity directed towards KEYi Tech by Loona buyers, the vitriol towards them by backers on Kickstarter and Indiegogo in the comments sections of those sites has been disgusting to watch unfold.</p><p></p><p>This is a <strong>micro-business </strong>staffed by <strong>product developers(designers, computer programmers/coders and engineers) </strong>who are not trained customer service representatives or native English speakers(to my knowledge). Please take this into consideration before posting negativity about the company.</p><p></p><p>Hoping everyone at KEYi is doing ok after the rain and that all the warehouse staff got out of that flood with no loss of life. I can’t imagine what having to start from scratch must be like with the Indiegogo orders. </p><p></p><p>I hope it’s ok to have posted this information here, if not reach out to me and I’ll take it down.</p></blockquote><p></p>
[QUOTE="Chris, post: 185, member: 1"] KEYi Tech sent this e-mail about shipping updates to Kickstarter backers on April 2nd: Source: [URL unfurl="true"]https://www.kickstarter.com/projects/keyitechnology/meet-loona-the-petbot-you-will-fall-in-love/posts/3773440?ref=ksr_email_backer_project_update_registered_users[/URL] On April 4th Indiegogo backers were informed orders will be delayed due to a warehouse flood: Source: [URL unfurl="true"]https://www.indiegogo.com/projects/petbot-loona-a-pet-robot-friend-with-chatgpt#/updates/all[/URL] I think this is the take home message: [B]We are still a team of mostly product developers, it is difficult for us to manage customer service on multiple platforms.[/B] There has been so much incredibly unjustified negativity directed towards KEYi Tech by Loona buyers, the vitriol towards them by backers on Kickstarter and Indiegogo in the comments sections of those sites has been disgusting to watch unfold. This is a [B]micro-business [/B]staffed by [B]product developers(designers, computer programmers/coders and engineers) [/B]who are not trained customer service representatives or native English speakers(to my knowledge). Please take this into consideration before posting negativity about the company. Hoping everyone at KEYi is doing ok after the rain and that all the warehouse staff got out of that flood with no loss of life. I can’t imagine what having to start from scratch must be like with the Indiegogo orders. I hope it’s ok to have posted this information here, if not reach out to me and I’ll take it down. [/QUOTE]
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Loona PetBot by KEYi Tech
Loona Shipping Update + Warehouse Floods
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