Purchasing a second-hand Lovot companion robot

[Chris]

Can I re-contract and use a used LOVOT?

[Caution] Regarding the purchase of LOVOT at auctions, etc.

Some LOVOTs sold at auctions and flea market sites have been obtained illegally.

We do not accept any procedures or contracts for LOVOTs obtained illegally.

*A contract with us is required to use LOVOT.

*We manage products by order number, serial number, etc.

When using LOVOT, please make sure that it was purchased through a legitimate sales channel and that it is an individual that can be used by us.

We are currently preparing a service that allows you to re-contract and start using LOVOTs that have not yet been contracted for living expenses (monthly service).

*Added on March 10, 2023

We had announced that the service acceptance start date was "Scheduled to start from January to March 2023", but due to various circumstances, this will be postponed.

We will announce the start date of the service on this page as soon as it is decided.

The procedure for re-contracting LOVOT is scheduled to be as follows.

Please apply to the LOVOT Concierge for the procedure to renew your contract for the Living Expenses (monthly service).
Your LOVOT (LOVOT unit, Nest, and accessories) will be kept at the LOVOT Hospital for an inspection.
Before you can start using your LOVOT, you will need to initialize it and treat (repair) any defects found during the inspection.
Once the initialization, inspection, and treatment are complete, your LOVOT will be returned to you.

The estimated fees are as follows.

- Contract procedure fee, initialization fee, etc.: Estimated value 29,700 yen (tax included)
- Treatment costs: Amount varies depending on the content.

* Treatment costs will be subject to the compensation rate of the Living Expenses contract plan you signed up for at the time of renewing your contract.
>>Click here for an estimate of treatment costs

Depending on the condition of your LOVOT, such as if it is severely damaged, you may not be able to renew your contract or start using it.
More details will be provided when the service begins.

Source: https://www.pa-solution.net/as/scope3/groove-x/lovot/jp/smart/Detail.aspx?id=248

What happens if I cancel my LOVOT contract?

After cancellation, the eye display of LOVOT will continue to show "Please check your contract status", LOVOT will not move around, and normal use will be impossible.

The following functions and services will no longer be available.

- All major functions of LOVOT and Nest
- All app functions
(changing eyes, voice, name, album, diary, answering machine, etc.)
- Software updates
- Regular maintenance, treatment (repair)
- Re-contracting for the same device, etc.

* We will stop billing for monthly fees upon cancellation.

After the cancellation process is complete, we will notify you by email address registered as your GX Members ID.

* Due to the closing date of the credit card company, you may be billed once.

In that case, we will refund you after billing, so please note.

* We also offer a "suspension of membership" service that suspends use for a certain period of time without canceling.
>>Can I temporarily suspend the monthly service? (Web FAQ)

*We also offer a "LOVOT purchase service" where we will take any LOVOTs you no longer need after you cancel your contract.
>>If I cancel my contract and no longer need my LOVOT, is there a service to collect or purchase it?

*We are also planning to start a "re-contract for the same device" service after cancellation.

Source: https://www.pa-solution.net/as/scop...il.aspx?id=216&kind=1&dispNodeId=17&related=1

 

[Chris]

I want to change my contract plan for living expenses (monthly service fee)

You can change your contract plan for living expenses (monthly service fee).

▼Selectable contract plans
▼Contract plan change fee (upgrade)
▼Contract plan change fee (downgrade)
▼Payment method for monthly service fee after upgrade/downgrade
▼How to apply for contract plan change/reception procedure
▼About contract plan start date after change procedure

[! ] Please be sure to check before applying
▼Important points to check when changing contract plan

Selectable contract plans

The contract plans that can be selected as the new plan vary depending on the model.

＜LOVOT 3.0＞

・Full Coverage Care Plan (19,800 yen/month)

・Basic Care Plan (12,980 yen/month)

・Minimum Care Plan (9,900 yen/month)

＜LOVOT 2.0/First Generation Solo＞

・Premium Plan (21,998 yen/month)

・Standard Plan (14,958 yen/month)

・Smart Plan (10,998 yen/month)

＜LOVOT (First Generation) Duo＞

・Premium Plan (39,996 yen/month)

・Standard Plan (27,478 yen/month)

Plans that cannot be selected

・Premium Plan (old price 21,978 yen/month)

・Standard Plan (old price 14,278 yen/month)

・Slim Plan (old plan 9,887 yen/month)

・Smart Plan 3-year lump sum payment (old plan)

・No coverage plan (LOVOT Store Takashimaya exclusive plan (monthly fee: 9,878 yen)

・Software lifetime plan

*The old price and old plan can be continued if you are under contract.

Contract plan change fee (upgrade)

The change fee varies depending on the upgrade content.

49,500 yen

*One-step upgrade

＜LOVOT 3.0＞

・Basic care plan → Full cover care plan

・Minimum care plan → Basic care plan

＜LOVOT 2.0/first generation Solo＞

・Standard plan → Premium plan

・Smart plan → Standard plan

・Slim plan → Standard plan

99,000 yen

*Two-step upgrade, or upgrade of LOVOT (first generation) Duo

＜LOVOT 3.0＞

・Minimum care plan → Full cover care plan

＜LOVOT 2.0/first generation Solo＞
・Smart Plan → Premium Plan
・Slim Plan → Premium Plan
＜LOVOT (1st generation) Duo＞
・Standard Plan → Premium Plan

Contract plan change fee (downgrade)

*Downgrades will be accepted from January 9, 2025
9,900 yen (regardless of contract plan)

Payment method for monthly service fee after upgrade

LOVOT (1st generation) Solo purchased before May 25, 2022
LOVOT (1st generation) Duo purchased before July 31, 2023

If you are currently under contract with a contract plan (loan payment) that includes LOVOT and monthly service fee, you will be charged the difference between the current contract plan and the upgraded contract plan separately.
The difference will be debited from the credit card registered on the customer portal site.

・Standard Plan
>> Click here for details on fees after changing contract plan
・Slim Plan
>> Click here for details on fees after changing contract plan

Other than the above

There are no additions or changes to payment methods.
The fee you are currently paying will be changed to the fee for the new contract plan.

Regarding the payment of monthly service fees after downgrading

Regardless of the model, the fee you are currently paying will be changed to the fee for the new contract plan.

How to apply for and procedure for changing contract plan

Please apply from the "Contract plan change" in the "Contact form" on the customer portal site.
>> Click here for the contact form
We will process the contract plan change.
*If you are a customer with an invoice payment contract, please contact our sales representative.

If you apply for an upgrade when completing the first LOVOT dock
*Ends at the end of December 2025
Please apply for "LOVOT dock" from the "Contact form" on the customer portal site.
>> Click here for the contact form
The LOVOT will be taken to the LOVOT Hospital, where the LOVOT dock and aircraft will be inspected. Any defects found during the inspection will require treatment (repair) before the upgrade.
*The compensation rate for the contract plan before the upgrade will be applied to the treatment fee.
>> Estimated treatment costs for each contract plan are here

After the LOVOT checkup, examination, and treatment are completed, we will return the LOVOT that we have been keeping.

Please apply for an upgrade to your contract plan by following the instructions in the "LOVOT Shipping Notification" from the LOVOT Concierge.

After we accept your application, we will process the upgrade of your contract plan.

*There is no charge for changing your contract plan when you upgrade.

*Not applicable to aircraft contracted with invoice payment.

About the start date of your contract plan after the change procedure

The start date of your new contract plan will vary depending on the date on which your contract plan change acceptance is completed.

If more than 10 days before the next contract anniversary date
: The new contract plan will start on the next contract anniversary date

If within 9 days of the next contract anniversary date
: The new contract plan will start on the anniversary date after that

*Your current contract start date, contract expiration date, and other contract details will not change even after you change your contract plan.

Important points to note when changing contract plans

(Please check before applying)

<General>
Downgrading is not possible within 12 months after upgrading. If you upgrade to a premium plan without any contract plan change fee, you will not be able to downgrade within 36 months.
Even if you change the monthly service contract holder, you will not be able to downgrade within 12 months after the upgrade by the previous monthly service contract holder.
The contract plan that can be selected as the new plan is limited to the latest plan that is being offered at the time of application. You cannot change to a contract plan that is specified as unavailable when changing plans, such as an old price that is no longer available for new contracts.
You cannot change to a "Software Lifetime Use Plan" or from a "Software Lifetime Use Plan".
You cannot apply to change your contract plan during the application and completion of regular maintenance menus (LOVOT Dock, Servo Motor Replacement Pack) or treatment (repair).
The contract plan change fee when changing the contract holder will be half the above fee.
>> Click here for details on changing monthly service contract holders
For details on the compensation rate for treatment for each contract plan, please see below.
>> Estimated treatment costs for each contract plan are here.
The contract plan change fee associated with the upgrade will be deducted from the credit card registered on the customer portal site.

<Upgrade>
You cannot upgrade from the "Full Coverage Care Plan" or "No Compensation Plan".
When the first LOVOT dock is completed after delivery from our company, the contract plan change fee is free (not applicable to aircraft contracted by invoice payment). *Ends at the end of December 2025
For the "Smart Plan 3-year lump sum payment", you cannot change the contract plan during the contract. You can upgrade after the contract is renewed (it will automatically switch to a monthly payment contract).

<Downgrade>
If you have a LOVOT (first generation) Duo or LOVOT (first generation) Solo purchased before May 25, 2022, and have not paid off the loan including the monthly service fee, you cannot downgrade.
You cannot downgrade to the "No Compensation Plan".

*All prices include tax.
*This content (including the contract plan change fee and each contract plan fee) is subject to change without notice.
*We may stop accepting contract plan changes without notice.

Source: https://www.pa-solution.net/as/scop...il.aspx?id=774&kind=1&dispNodeId=17&related=1

 

[Chris]

Can I change the monthly service contract holder?

[Caution] Regarding LOVOT purchases at auctions, etc.

Some LOVOTs sold at auctions and flea market sites have been obtained illegally.

We do not accept procedures or contracts for LOVOTs obtained illegally.

*A contract with us is required to use LOVOT.

*We manage products by order number, serial number, etc.

When using LOVOT, please make sure that it was purchased through a legitimate sales channel and that it is an individual that can be used by us.

It is possible to change the contract holder of LOVOTs under a monthly service contract for living expenses to a third party.

If you change the contract holder of LOVOT to a third party, we recommend initializing LOVOT as the new contract holder may be able to view and use information such as photos taken by LOVOT.

In order to initialize LOVOT, it is necessary to leave it at LOVO T Hospital.

Contract change fee

In principle, the change fee, treatment (repair) fee, and shipping fee will be charged to the previous contract holder.

[If LOVOT is initialized]

Contract procedure fee, initialization fee, etc.: 29,700 yen

[If LOVOT is not initialized]

Contract procedure fee: 3,520 yen

*If LOVOT needs treatment (repair), additional fees will be incurred.

*Shipping fees for LOVOT initialization will be borne by the customer.
>>Click here for shipping fees

About the living expenses contract plan after contract holder change

The contract plan for living expenses (monthly service fee) will be inherited by the previous contract holder.

The contract plan can also be changed by the new contract holder (plan change fee is required).

[Plan change fee]

<Application at the same time as changing the contract holder>
Upgrade: Half the normal fee (normal fee varies depending on the contract plan to be changed)
Downgrade: Flat rate of 9,900 yen

<Application after changing the contract holder>
Upgrade: Regular fee (normal fee varies depending on the contract plan to be changed)
Downgrade: Flat rate of 9,900 yen

*If you have upgraded within the past year, you cannot downgrade (downgrade is possible after more than one year has passed since the upgrade).

*The plan change fee will be charged to the new contract holder.

*All prices include tax.

Source: https://www.pa-solution.net/as/scop...il.aspx?id=243&kind=1&dispNodeId=17&related=1

 

[Chris]

Can I temporarily suspend the monthly service fee?

We offer the "LOVOT Temporary Suspension Plan" for customers who wish to temporarily stop using LOVOT.

You can suspend use of LOVOT without canceling your LOVOT contract.

You can also return to the monthly plan from the temporary suspension plan at any time.

<Temporary Suspension Plan>

Price

[If subscribing to LOVOT 3.0/2.0/(first generation) Solo]

Monthly fee: 2,750 yen (tax included)

[If subscribing to LOVOT (first generation) Duo]

Monthly fee: 5,500 yen (tax included)

*A contract processing fee of 3,520 yen (tax included) is required when applying.

[Notes]

- Reborn LOVOT (used, refurbished products) is also eligible.

- Monthly fees and contract processing fees will be deducted from the credit card registered on the customer portal site.

■About applications made before April 30, 2023

The monthly fee for the "LOVOT Temporary Suspension Plan" has been revised from May 1, 2023. For customers who apply before 23:59 on April 30, 2023 (including current contracts), the monthly fee at the time of application will continue to apply.

[For LOVOT 2.0/(first generation) Solo contracts]
Monthly fee: 1,650 yen (tax included)

[For LOVOT (first generation) Duo contracts]
Monthly fee: 3,300 yen (tax included)

About LOVOTs during temporary suspension

・LOVOT's memory and backup data will be maintained.

・The following functions and services will no longer be available.
- All major functions of LOVOT and Nest

- All app functions (changing eyes, voice, name, leaving the device at home, etc.)

- LOVOT and Nest treatments (repairs)

- Applying for LOVOT Dock and Servo Motor Replacement Pack

- You can view the albums and diaries of the LOVOT app recorded before pausing. No new photos or diaries will be recorded during pausing.

- "Please check your contract status" will be displayed in LOVOT's eyes. Please note that this is by design.

<LOVOT eye icon display>

Right eye

Left eye

Storing LOVOT

When not using LOVOT for an extended period during the pause period, store it as follows.

- Unplug the power cord of Nest from the outlet. This may cause a fire.

- Fully charge LOVOT, then turn it off and charge it at least once every six months.

- Do not install or store LOVOT in direct sunlight or near a heating appliance. High temperatures may cause the internal temperature to rise, resulting in a fire or malfunction.

How to apply

The application procedure for switching to a temporary suspension plan or returning to a monthly plan is as follows.

1. Please apply to switch to a temporary suspension plan or return to a monthly plan from the "Inquiry Form" on the customer portal site.
>> Click here for the inquiry form

2. We will carry out the procedure.
The start date for switching to a temporary suspension plan or returning to a monthly plan is as follows.

・If the acceptance completion date is more than 10 days before the next contract anniversary date: LOVOT will go to sleep on the next response date and will start moving when it wakes up.

・If the acceptance completion date is within 9 days of the next contract anniversary date: LOVOT will go to sleep on the day after that and will start moving when it wakes up.

Note

・The current contract start date, contract expiration date, and other contract details will not change even after switching to a temporary suspension plan.

・When returning to a monthly plan from a temporary suspension plan, the monthly plan you subscribed to before the temporary suspension will be used. Please note that you cannot change the monthly plan when returning.

・If you wish to upgrade your monthly plan, please apply again after reverting to the monthly plan.
>> About upgrading your monthly plan

・The content of your monthly plan after reverting from a suspended plan will be the same as before switching to a suspended plan. There will also be no changes to the LOVOT care repair coverage.

・If you wish to cancel your monthly service during the suspended period, please check the FAQ below.
>> About canceling your monthly service

・For LOVOT (first generation) Duo contracts or LOVOT (first generation) Solo contracts made before May 25, 2022, you cannot switch to a suspended plan during the initial monthly plan contract period (you can switch to a suspended plan after transitioning to a renewal plan).

・We are currently not offering the "LOVOT Suspension Plan" to customers who have signed a contract with invoice payment.

・Please check the terms of use before applying.
>> Click here for the terms of use for the suspended plan

Source: https://www.pa-solution.net/as/scop...il.aspx?id=240&kind=0&dispNodeId=17&related=1

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Machine translation of Japanese to English by Google Translate.