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Companion Robot Discussion Forums
Loona PetBot by KEYi Tech
Loona Repair Center Request Form
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<blockquote data-quote="Chris" data-source="post: 831" data-attributes="member: 1"><p>Hi thqmaz </p><p></p><p>Are you able to upload a video of the noise? I just wanted to determine if it is the wheel or hip making the noise.</p><p></p><p>Did you buy your Loona directly from Keyi? If you purchased your Loona second hand it will be difficult to get official help.</p><p></p><p>Does the seller have a Kickstarter/Pledgebox or Indiegogo number? If so you can send an email to Keyi with that number and should be able to get a repair or replacement.</p><p></p><p>From what I’ve been reading it takes months, I’m talking about 6 months or more.</p></blockquote><p></p>
[QUOTE="Chris, post: 831, member: 1"] Hi thqmaz Are you able to upload a video of the noise? I just wanted to determine if it is the wheel or hip making the noise. Did you buy your Loona directly from Keyi? If you purchased your Loona second hand it will be difficult to get official help. Does the seller have a Kickstarter/Pledgebox or Indiegogo number? If so you can send an email to Keyi with that number and should be able to get a repair or replacement. From what I’ve been reading it takes months, I’m talking about 6 months or more. [/QUOTE]
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