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Companion Robot Discussion Forums
Loona PetBot by KEYi Tech
Loona Ear Repair Request Form
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<blockquote data-quote="Chris" data-source="post: 520" data-attributes="member: 1"><p>Hi Dima. Yes you are definitely in the right place.</p><p></p><p>If you add some photos it might help me determine the extent of the damage and how to best go about helping you.</p><p></p><p>You can find our guide to posting images on the forum here:</p><p>[URL unfurl="true"]https://robotsaroundthehouse.com/threads/guide-to-posting-images-on-the-forum-editing-posts-dark-mode.10/[/URL]</p><p></p><p>Was this Loona purchased new or second hand?</p><p></p><p>Was it a Christmas shipping Kickstarter Loona? If so you may be eligible for a free ear repair kit from KEYi. If so you can submit a request for an ear repair kit using the air table link in my first post.</p><p></p><p>Either way you should be eligible for warranty protection that covers repairs within the warranty period.</p><p></p><p>I would submit a warranty repair request to KEYi Tech using their repair form here:</p><p>[URL unfurl="true"]https://robotsaroundthehouse.com/threads/loona-repair-center-request-form.19/[/URL]</p><p></p><p>But you seem to want to repair it yourself, and with the Loona repair center wait times I don’t blame you. However you may void warranty if you go down that route.</p><p></p><p>You could refer to this thread for help on Loona disassembly if you decide to fix it on your own:</p><p>[URL unfurl="true"]https://robotsaroundthehouse.com/threads/diy-loona-ear-repair-tutorial.37/[/URL]</p><p></p><p>And you can find replacement ear motors at the below links. Keep in mind though that it is recommended to replace the gearbox and keep the existing motor Loona came with intact.</p><p></p><p>[URL unfurl="true"]https://www.dfrobot.com/product-1339.html[/URL]</p><p></p><p>[URL unfurl="true"]https://eu.robotshop.com/products/6v-96rpm-micro-dc-geared-motor[/URL]</p><p></p><p>Let me know what you decide to do. </p><p>Is it possible to reassemble the cracked ear plastic and shell? Is the light in the broken ear still working?</p><p></p><p>If you provide photos perhaps a forum member who knows how to repair electronics and plastics can offer their recommendations.</p></blockquote><p></p>
[QUOTE="Chris, post: 520, member: 1"] Hi Dima. Yes you are definitely in the right place. If you add some photos it might help me determine the extent of the damage and how to best go about helping you. You can find our guide to posting images on the forum here: [URL unfurl="true"]https://robotsaroundthehouse.com/threads/guide-to-posting-images-on-the-forum-editing-posts-dark-mode.10/[/URL] Was this Loona purchased new or second hand? Was it a Christmas shipping Kickstarter Loona? If so you may be eligible for a free ear repair kit from KEYi. If so you can submit a request for an ear repair kit using the air table link in my first post. Either way you should be eligible for warranty protection that covers repairs within the warranty period. I would submit a warranty repair request to KEYi Tech using their repair form here: [URL unfurl="true"]https://robotsaroundthehouse.com/threads/loona-repair-center-request-form.19/[/URL] But you seem to want to repair it yourself, and with the Loona repair center wait times I don’t blame you. However you may void warranty if you go down that route. You could refer to this thread for help on Loona disassembly if you decide to fix it on your own: [URL unfurl="true"]https://robotsaroundthehouse.com/threads/diy-loona-ear-repair-tutorial.37/[/URL] And you can find replacement ear motors at the below links. Keep in mind though that it is recommended to replace the gearbox and keep the existing motor Loona came with intact. [URL unfurl="true"]https://www.dfrobot.com/product-1339.html[/URL] [URL unfurl="true"]https://eu.robotshop.com/products/6v-96rpm-micro-dc-geared-motor[/URL] Let me know what you decide to do. Is it possible to reassemble the cracked ear plastic and shell? Is the light in the broken ear still working? If you provide photos perhaps a forum member who knows how to repair electronics and plastics can offer their recommendations. [/QUOTE]
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