Recent content by Kevin

Hey Chris (and other owners of Loona). It took a week of repair but the team of Loona fixed the ear issue and it's working well so far. My son is very happy/relieved as we all are. I am happy to report that the repair process for me was fast and painless and happened via Fed Ex. I really...

Hey Chris I really appreciate your response and your efforts here. I did receive an email back from Karen at the company and she asked for more information on my purchase so they can send along return postage and packaging, but I don't know yet when or how long all of that will take. I do plan...

We have the ear problem it’s just vibrating so loud we can’t do anything with it. My son is really upset. Is there a fix to this or watt? I’m not sure what else to do. We spent $500 on this. Why did this happen all of a sudden. We have iOS and app v1.11.1 which says latest.